Community is something all thought leaders and aspiring entrepreneurs need to be investing in. Without community, you’re an island — isolated in your effort to build wealth and influence.
That fact has been pretty well established by this point. What’s less well-known is the fact that there are many resources you can utilize in building a community.
One of the most important? LinkedIn.
LinkedIn is a powerful mechanism for community growth because it helps you foster an intellectual authority presence. Readers look naturally at LinkedIn community leaders as power players — people who know what they’re talking about and have earned a certain respect.
LinkedIn can also:
- Connect you with new contacts who might add value to your career by way of mentorship or support.
- Help you remain relevant.
- Solidify your intellectual presence in your industry or niche.
All of these things are critical. Unfortunately, it’s not exactly clear — at least to folks new to the platform — how exactly to use LinkedIn to accomplish any of this.
LinkedIn groups, for example, are effectively useless.
You’re better off directing your connections to a Facebook group if you want to utilize the more private group structure for communication and content sharing. That’s how bad LinkedIn’s version of groups are — yet they’re what we gravitate to first when we think of building community.
No, the best ways to build community on LinkedIn are not exactly intuitive. So here are the most valuable strategies you should focus on instead.
1) Using status updates as a way to connect your followers.
Most of us think of LinkedIn status updates as purely a means of engaging connections with content — which they are. But they can also be used to encourage action among your followers.
In fact, that should be your eminent goal. Your followers should be commenting on your posts, sharing them, and discussing within them how genuinely they relate to what you’re saying. That’s why updates which ask a simple question — “Hey everyone, how do you motivate yourself on Monday? Tag someone you know who always comes ready to bring it at the beginning of the week” — work really well.
Consider how you operate inside of groups on Facebook. How you engage with other members inside the group, asking for advice and communicating with folks directly.
Do that in your status updates on LinkedIn, and you’ll generate the sort of energy and engagement around both your content and your presence that will elevate your reputation in the eyes of community members.
2) Keeping a very curated list of who you connect with.
This second piece may seem surprising: most people on LinkedIn think of their connections as a list strictly to be grown as opposed to curated.
The amount of connections you have is evidence of your influence — right?
Wrong. It’s a mistake to try and connect with as many people as possible. Instead, be purposeful with the people you forge online relationships with. Only seek out new connections whom you can learn from, or whom you think might benefit from the content you have to share — people whom you think might be interested in your clear, specific value-add.
Sure, operating in this way might lose you followers. But it will gain you customers and colleagues.
3) Creating a LinkedIn messaging pod where people can connect directly and privately to strategize.
LinkedIn messaging or engagement pods are groups you create on Slack or Facebook consisting of LinkedIn contacts. You can use them to give your posts or articles an immediate boost.
Here’s what you do: Immediately after publishing something new on LinkedIn, share it in your messaging pod, and ask everyone to go engage with it or share it.
This is a remarkably effective way to bolster your posts and updates to ensure they don’t fade to irrelevance, getting buried beneath everyone else’s articles. But it only works if your group is purposeful about what folks are allowed to share. In the various pods that I run with my teams and clients at BAMF, we impose strict barriers to entry to ensure all the content we promote is something we’re comfortable co-signing.
It helps, to this end — do you notice a theme here? — to focus eminently on adding value.
Always, always, always — in your pods, through your status updates, in engaging with your connections — seek to provide unique value.
That’s what will cement your reputation as someone people need to know on LinkedIn — which will, of course, help you build a more formidable community.
And that, for most of us, is the ultimate goal of using LinkedIn, right?
If it’s not yet… well, consider this your call to action.
Last month, Richard Branson — CEO, mogul, and billionaire — announced that he will be launching a new venture: a two-day music festival to be held in the United States.
It’s a brilliant move.
Virgin Fest will be more than just a money-making machine (250,000 people are expected to attend). It will double as a marketing tactic for Branson’s brand, which is the real thing of value here — building love and loyalty for your company’s character and identity.
I predict that’s where this move is going to really pay off.
Virgin Fest will engage potential customers and users through a channel and experience they already love.
A core challenge for marketers today is staying relevant in this swiftly changing economic climate. They have to constantly rethink their outreach strategies and content creation style to accommodate the channels and mechanisms through which people consume content and spend their time.
And that’s why Branson’s move is so smart.
Music festivals are a primary place users are spending their time and energy. And they’ve exploded in popularity over the last dozen years.
There are for a few reasons for this:
- They’re a more exciting mode of engaging in communal, quasi-spiritual activity, which young people still want, just not necessarily from organized religion.
- They double as cultural events which, if attended, double as something of an accomplishment or badge of honor.
- They encourage individuality and creative expression.
- They’re just really fun.
Branson, evidently, understands all that. He sees why young people love music festivals and has properly identified these events as a key means of connecting with them.
In other words, by launching Virgin Fest, Branson is optimizing his brand’s content to reach users where he’s most likely to connect with them.
People are investing more than we think in communal experiences.
For the last few years, marketing gospel has been focused on connecting with users online through Facebook, Instagram, and YouTube, since that’s where customers are spending their time.
But the truth is, the online experience, in many ways, has become oversaturated. And people still crave something that online engagement doesn’t really provide: connection.
In fact, users don’t just desire connection — they invest in it. Heavily.
Example A: music festivals.
By creating his own, Branson is showcasing that he understands something that’s integral to successful marketing:
To build a brand, you must build community.
This is something other marketers have seemingly been late to internalize.
When people associate a brand with a community they love being a part of, that engenders loyalty. That’s one of the key reasons Salesforce puts on their massive Dreamforce conference every year in San Francisco. And it’s why creating your own music festival, which will give people something to talk about, look forward to, and found traditions upon, is such a genius idea.
You just have to pull it off.
And whether Branson does, of course, remains to be seen.
Ultimately, the key will be not over-commercializing Virgin Fest with third-party advertisers. That’s one reason attendance has declined for many large festivals over the last few years. People go to festivals for community, religion, fun, and, of course, great art — not to be sold to.
But so long as Branson doesn’t corrupt the experience of attending his festival with gratuitous, in-your-face corporate advertising, I’m confident the venture will be a massive success.
And for his brand, in particular, it should prove a boon.
Mailchimp’s story, on the surface, seems sort of miraculous.
Launched back in 2001, Mailchimp has grown into an email marketing behemoth. In 2016, it added nearly four million new users — increasing its total user base from 12 million to 16 million. In 2017, it posted more than $525 million in revenue, an especially remarkable number when you consider that founders Ben Chestnut and Dan Kurzius reached it without ever raising venture capital.
But Kurzius and Chestnut’s success doesn’t stem from divine intervention.
Rather, it’s a product of strong leadership and innovative thinking, exemplified by Mailchimp’s decision back in 2017 to expand its product offerings — including stripped-down web pages and a platform that puts a small-business spin on traditional enterprise-sales software systems.
But that’s not all they did. They also accompanied this expansion with a rebranding overhaul, which reimagined Mailchimp’s logo and name to better accommodate its size and utility. And it’s this decision which, at least on the marketing side, was truly brilliant.
Here’s what marketers should strive to take away from it.
1) Rebranding is a key mechanism you can employ in taking your company to that “next level” — like from consumer to enterprise.
Mailchimp was known originally as purely a small business email marketing platform. But they’ve now grown into something more wide-reaching than that — something with greater potential reach. Because of that, they no longer want to be known as strictly a small business email marketing platform, but rather a more dynamic marketing solution with benefits for both small businesses and enterprise customers alike.
The question Chestnut and Kurzius had to answer in considering how to make that transition, then, was: how do we articulate and amplify the fact that they we’re expanding in this way?
The answer? Rebranding.
As we’ve seen, Mailchimp’s rebranding efforts doubled as a way to communicate their elevated services in a way that drew attention. It’s easier to go from consumer to enterprise than the other way around — as a large consumer business, you have millions of customers already familiar with your brand, but as an enterprise company, you might only have 30 or so customers, and therefore less brand recognition — but still, you need to make it known to the enterprise world that you’re serious about what you’re doing.
Judging by the ad spots Mailchimp landed in places like The New Yorker — and the partnerships they solidified with companies like Facebook — it’s safe to say they succeeded.
For marketers, know that rebranding is more than a means of communicating something new. It’s also about getting attention.
2) Whenever you hit your Big Hairy Audacious Goal (BHAG), it’s time to set a new one.
In 1994, author Jim Collins wrote about how continually setting, pursuing, completing, and then resetting big, audacious goals was paramount to actualizing regular success.
Key to that process is the resetting piece: once you achieve a big goal, you have to go about achieving something similarly monumental.
That’s exactly what Mailchimp is doing in setting out to be an enterprise automation solution.
It’s a matter of staying relevant and competitive. Companies without big audacious goals become complacent and stagnate.
That goes for marketing departments, too.
3) It pays to start small.
One thing that deserves mention here: the changes Mailchimp made to its brand are by no means astronomical. All they did foundationally is change their logo and adjust their name from “MailChimp” to “Mailchimp.”
Although this might not seem like big enough a change to reflect anything as influential as a pivot from consumer to enterprise sales, consider that the first thing Mailchimp needed to do here was signal that a change had taken place — and that they were serious about making it. To do that, you need the adjustment to be fundamental — as the change in title and logo proved to be.
In fact, any change more noticeable than that runs the risk of being jarring to customers and rendering you unrecognizable.
4) Rebranding after many years of continuity breeds excitement.
Mailchimp has been around for 17 years — and since their rise to prominence, this is their first significant rebranding move.
I believe that’s one key reason their rebranding efforts have received so much attention. It was remarkable because it was unprecedented — monumental, even, at least in the context of the company’s history.
If you’re a marketer, that should show you something: if your company is of semi-significant size and stature, know that rebranding is a sort of one-time lightning rod which, if thrown correctly, can really reinvigorate excitement about your products.
At the end of the day, what Mailchimp really needed to do in changing its logo and name was update the market of its new ambitions.
That was the key goal. Attention for attention’s sake is valuable, but drawing attention to something you need for potential customers to know about is critical. If potential enterprise companies didn’t know that Mailchimp now offered enterprise solutions, after all, they’d be less likely to take Mailchimp’s sales team seriously when they hopped on the phone with them.
Ultimately, that Mailchimp understood this — that they knew rebranding was a key tactic they could employ in coincidence with expanding their product expansions — exemplifies the sort of smart marketing they’ve long practiced as a company.
There’s nothing miraculous about that.
Athletes have long been the face of brands.
In fact, they’ve long been more than that — they’ve been the soul of brands.
Think about it. Athletes, for example, don’t just represent brands. They epitomize them. Nike doesn’t sell shoes. Nike empowers athletes like Colin Kaepernick.
Now, companies like Nike brand by way of athletes because it’s a smart marketing tactic.
Influencers are more effective as branding tools than products are. When people see an ad of their favorite celebrity, they feel less like they’re being sold to than they do when they’re watching an ad of a computer or a car.
This has been true for a long time. But something about the paradigm has shifted in recent years, and it’s given the former faces and souls of brands a new power of independence.
Athletes are now removing the middleman to create their own brands.
Which is to say, athletes are utilizing their influence to create their own companies.
Consider, for example, LeBron James.
James, for most of his career, followed the typical superstar athlete business playbook: he generated wealth through multi-year endorsement deals and licensing agreements.
These arrangements win him short-term earnings. But most stop generating money when the deal expires.
James recognized this. Because roughly five years ago, he began to eschew these more typical endorsement deals in favor of something more valuable in the long-term: partnerships.
James now offers access to his brand and his influence in exchange for an equity stake in the venture. That’s what he did with:
- The pizza chain Blaze Pizza, which is now the fastest growing restaurant chain of all time and which, as of 2017, had earned James more than $35 million.
- His new show on HBO, The Shop, of which he is an executive producer.
- And that’s what he did with Warner Bros., who’s producing James’ upcoming Space Jam 2.
In essence, James has used his personal brand to integrate himself deeper into better business opportunities.
No longer is James merely a tool to be utilized by other corporations. Now he’s in control.
And of course, he’s not the only athlete to do this. Every day, more examples emerge.
- Roger Federer has his own apparel line.
- Kobe Bryant has a skincare company.
- Derek Jeter launched The Players’ Tribune, a website edited by pro athletes that features first-person stories written by athletes.
And those are all older heads. Imagine what younger athletes and celebrities with massive (and growing) social media followings will be able to do once they hit their prime.
So, what can the rest of us learn from these superstars?
Now, the journey of LeBron from celebrated athlete spokesperson to sole determiner of his brand is inspiring, but it’s also more than that. For the rest of us — from people like me who run their own business, to those just trying to understand where our digital society is headed — there’s wisdom to be gleaned from these stories.
Namely: brands are most powerful when they represent dynamic people — not products.
LeBron’s brand, after all, is what powered Blaze Pizza to unprecedented growth. It wasn’t their pizza. It was their association with LeBron.
Bottom line: customers connect with brands that represent the kind of people they want to become.
As it happens, that’s what companies like Nike have long understood. They’ve known that the young kid who wears Nike cleats is doing so because she wants to be like her favorite soccer player. They know that young football players who wear Nike armbands and socks are doing so not because they think Nike itself is cool, but because they want to be bold and powerful and brave — like Colin Kaepernick.
If you, like me, are in the process of building a brand today, think people first, and product second.
The CMO job is dead.
Namely, it’s becoming definitively data-driven. It’s routine now for marketing departments to prioritize and invest in functions like:
- Personalizing campaigns by tracking user behavior
- Measuring ROI on disparate marketing strategies
- Adjusting tactics in accordance with the resulting analytics.
In other words, startups now treat marketing like it’s a science.
It wasn’t always like this, and the adjustment has created a variety of internal repercussions. The most noteworthy? Founders from startups to Co-Cola are restructuring their organizations and abandoning the role of Chief Marketing Officer (CMO) in favor of something more dynamic: the Head of Growth or Chief Growth Officer.
People who currently hold CMO roles may bemoan the shift. But for companies, it’s the smart play. Here’s why.
The role of CMO is obsolete.
For a long time, the responsibilities of most CMOs looked something like this:
- Identify marketing agencies to outsource marketing work to.
- Identify software applications which might drive marketing work in-house.
- Coordinate the logistics around making and sustaining those purchases.
Traditionally, this type of marketing made little use of analytics, but that was fine because data was less available. Marketing was less a science than it was an art — and because of that, companies needed CMOs with a pulse on the market and connections in the industry to run the show.
But times have changed.
In our digital world, engagement with your brand, excitement about your products, loyalty — it can all be quantified, turned into data you can draw analysis from. And using data to inform your decision making is a much better way to market your business. Data-driven marketing equips you with the tools you need to make informed decisions about how to engage with current and potential customers.
That means founders today need marketing leaders who are positioned to utilize the wealth of personalized customer information that’s now available by way of digital technologies. They need marketing professionals who understand how to distill intelligence from analytics to improve ROI.
Enter: the Chief Growth Officer.
The Chief Growth Officer embodies the data-driven approach. They study what available evidence regarding their customers will be effective, and they use that to determine how to move forward.
That’s what today’s marketing experts are positioned to do — and it’s simply more efficient.
This is especially true when you compare it to the un-scientific approach employed by traditional CMOs. Traditional CMOs, who are often uncertain around using metrics, will use anecdotal evidence over hard data when determining whether a marketing campaign has been successful.
And leading with fiction over fact, in the end, can greatly damage a company.
Today’s startups are positioning themselves to avoid that sort of self-inflicted harm. We insist on operating intelligently and with purpose — on measuring ROI and using the insight gleaned from that analysis to drive strategy, for example.
Another way of looking at it? Founders need the people powering their marketing processes to understand today’s world — the possibilities allowed by technology and social media, and the capacity of customer classification.
Shifting away from the old guard essentially means embracing these new capabilities.
If you’re someone on the CMO track, now’s the time to double down on your technical skills and revamp your skillset.
That’s the only way you’ll survive in today’s digital climate. Teach yourself:
- The ins and outs of Facebook advertising
- What sort of content is interesting, and engaging, and what’s not
- How to build attribution models
- How to build and interact with spreadsheets to accurately present intelligence generated by collected data.
It’s a lot, but it’s the key to staying relevant. Your connections will only get you so far for so long.
If you’re a founder building out your marketing department, embrace the shift and look for someone with a strong analytics background.
- Someone with experience navigating database management languages like SQL
- Someone with experience using Python and Excel
- Someone with experience using Facebook ads manager
- Someone with an understanding of SEO.
Your Chief Growth Officer should also understand how to build a content marketing funnel and know what great content looks like.
As a founder, what you want to avoid is hiring someone who can’t derive logic from data. If you’re running a one-month trial and users are quitting at the 14-day mark, your marketing team has to be able to identify why.
That’s a basic example, and the possibilities of today’s world go much deeper than that, but they’re also more exciting.
Ditch the old way, and position yourself and your company to dive in and embrace the future.
I have, for some time now, been obsessed with the work of Patrick Rothfuss.
No, he’s not an entrepreneur, engineer, or venture capitalist versed in the language of the startup world.
He’s the New York Times bestselling author of the fantasy series, The Kingkiller Chronicle.
This might seem strange to some — fantasy authors and startup founders operate in different worlds — but I believe there is plenty founders can learn from the work of fiction writers. The skills, habits, and values that make fantasy authors successful translate directly to success in our field.
Patience is a virtue.
For most writers, conjuring, crafting, editing, and publishing a novel takes years. To complete The Name of the Wind, it took Rothfuss 15.
In an interview penned by Wired, Rothfuss explained why his writing journey was so arduous.
“Most of the time that a regular human being would spend watching television, I spent reading or writing. It would not be weird for me to spend 10 hours a day writing over the summer.”
He also described writing multiple drafts of his epic story, iterating and improving each one with painstaking deliberation and analysis.
All in all, his is a process that demands an almost superhuman amount of diligence and patience.
That might strike some as hyperbolic, but it’s what creating any kind of great book requires. While the seed of an idea might hit at once, slowly animating a new, cohesive world that stands up under scrutiny and entertains with a well-told story doesn’t happen overnight.
The same is true of building a successful, potentially timeless company.
Maybe the idea for your MVP bloomed in a matter of minutes, but as any founder knows, the journey from that moment to the ultimate actualization of a successful company — one that creates products which solve problems for a cadre of loyal customers — takes exponentially longer. The process, simply put, cannot be expedited.
Quality is paramount.
Whether you’re writing a novel or building a company, the quality of that final product will depend on, yes, patience, but also on the creator’s commitment to producing something great.
In the case of the novelist, what matters is not how many books you’re able to write — nor how quickly you write them — but how impactful the ones you dowrite prove in the lives of your readers. How deeply your characters resonate, how stubbornly the scenes you paint linger in the mind. It’s that impact which builds communities of loyal fans who clamor for your next work. It’s also what helps your book stand up against the test of time.
This is true of the products, updates, tools, and services you release as the leader of a startup, too.
What separates successful founders from those who fold is an undying commitment to creating genuinely valuable things. The money that follows — like the movie rights that Rothfuss recently signed over to Lionsgate — is a result of that commitment.
Greatness is a product of genuine ambition. Prestige cannot be the primary inspiration.
Quality requires a lot of lonely work behind the scenes.
Here’s the kicker, though: whether you’re a novelist or a founder, you need an appreciation for the patience and authentic ambition. But that doesn’t mean jack if you’re not willing to put in the grueling work writing books and building companies entail.
In fact, both endeavors require immense amounts of time spent sitting alone in silence, gnawing on your knuckles. Both processes amount to a kind of mental alchemy: you’re turning something incorporeal into something tangible. That requires, too, neglecting other important aspects of your life, and embracing more generally the loneliness of solitude.
If you’re not prepared to face all that, you won’t ever finish your novel or build your company — at least not well.
On the flip side, though, if you embrace solitude and commit to the isolated struggle, your work will flourish. In fact, you’ll succeed more generally: there’s a direct and proven correlation between the number of hours you spend working alone and the amount of success you ultimately achieve.
You need a set of core values to rely on and revert back to in times of doubt.
Because writing novels and building companies is difficult, lonely work — and because patience is at times challenging to maintain — both writers and founders must have a set of core values they can lean on in times of struggle.
You also need a kind of foundational mission statement which you can refer to regularly. For Rothfuss, this means remembering what he’s trying to accomplish, which is creating a new world with his next novel — he has little value to gain from distracting himself by writing a cookbook.
For startup founders, this means establishing and remembering your core value proposition.
In the case of my company — BAMF Media, a growth marketing consulting agency — we work to ensure that every new service we provide is a natural extension of the value we provide at our core. It does us no good to get distracted building things that don’t further our essential mission.
In reality, this imperative doubles as our North Star — similar to how Rothfuss’s chief goals guided him through his long and challenging 15-year journey to his first publication.
Ultimately, founders and fantasy authors are not entirely the same.
Founders, for example, can update their products, messaging, or services after they release them. Authors, on the other hand, can’t rewrite their books after they’re published.
But it remains true that the traits, values, habits, and appreciations which prove essential ingredients for writing a great book are equally essential for building a successful company.
In this sense, founders and fantasy authors really are playing the same game. The worlds we work in are, in fact, not that different.
We’re just creating different kinds of magic.
It’s been a tough couple of years for brick and mortar retail stores.
In 2017 alone, there were:
The narrative most commonly used to explain this phenomenon comes directly from that last bullet: customers prefer shopping online, and companies operating predominantly out of physical storefronts have been too slow to adapt.
There may be no company that exemplifies this narrative more than Toys R Us, whose demise earlier this year was front page news.
The shock has lingered. For America’s retailers, the story of Toys R Us has become the ultimate “cautionary tale,” as Bloomberg posited last spring. But here’s the thing: the rise of online shopping alone didn’t kill Toys R Us. That narrative is incomplete.
Rather, Toys R Us made at least four crucial mistakes which ultimately led to its withering decline.
1) It’s not about what you sell — it’s about how you brand it.
Consider, for example, Nike.
Nike sells shoes and sportswear, but their brand doesn’t convey that fact. Their brand suggests that Nike does much more — that they impact culture.
When you think of a Nike ad, you think of:
- Serena Williams persisting through adversity to become the best tennis player of all time.
- LeBron James commanding the energy and attention of an entire arena thrumming with fans.
- Michael Jordan defying the rules of gravity.
In other words, when you think of Nike today, you think of persistence through struggle, success through sweat, achievement by way of hard work. You think of a sort of athletic version of the American Dream. That’s the effect, after all, of Nike’s ubiquitous “Just Do It” slogan.
Now, consider Toys R Us. When you think of Toys R Us, what do you think of?
A giraffe and rickety rows of plastic toys.
From Mattel to Hot Wheels, Toys R Us relied on the success of other brands to carry their stores. Yes, Toys R Us served as a one-stop shop for all sorts of toys, but so, too, do places like Walmart and Amazon — places where you can buy a wide variety of toys along with everything else you might need.
Toys R Us should have done more to do things like develop their own toys, which would have won them more name recognition and brand loyalty. But instead of more purposefully encouraging kids and parents to fall in love with Toys R Us the company, kids fell in love with the things Toys R Us happened to sell — things their parents could buy anywhere.
Branding and messaging is what encourages customers to fall in love with companies, as opposed to strictly appreciating their products.
2) You must choose your end consumer wisely.
Speaking of parents, they’re the ones who buy toys — not kids.
And that’s another key mistake that Toys R Us made. It should have shifted its strategy to market more directly to the consumers who had buying power. One way to do this would have been selling toys that were definitively beneficial for their children, as opposed to potentially detrimental. Because that’s what new generations of parents began to demand.
Though they had started to make overtures to appeal to that new consumer base, by the time Toys R Us was able to make meaningful adjustments like this, it was too late.
3) Your customer’s in-store experience needs to be outstanding.
The benefits of online shopping over in-store are obvious and many:
- It’s less time-intensive.
- It’s more convenient.
- It’s easier to compare and contrast prices.
The list goes on.
Many brick and mortar retailers have tried to overcome these facts by engaging in something of a price race against the online conglomerates. In other words, they’ve sought to undercut them.
This was — and remains — a recipe for disaster that’s destined to fail. Walmart, for example, remains prepared to price match. How could Toys R Us ever compete?
The only advantage brick and mortar stores have over online retailers is the ability to make the act of walking into the store an experience. Toys R Us failed at this. Instead of creating a sense of cinematic wonder like FAO Schwarz, Toys R Us felt like an oversized, overly stressful warehouse.
The experience of visiting a Toys R Us, by the end, simply wasn’t enjoyable. It’s no wonder parents opted for the ease of buying toys at Amazon instead. The experience didn’t justify the effort.
4) You need to change with the times.
Now, finally, we arrive at the mistake so many like to point to as the sole harbinger of Toy R Us’ demise. And while it’s decidedly not the only reason Toys R Us failed, it does remain relevant: Toys R Us didn’t keep up with the generational shift to online consumerism.
The sad thing is, back when it would have mattered — in the early 2000’s — it had ample opportunity to do so. It had the requisite firepower. But company leadership invested its resources elsewhere, primarily in paying off the debt its private equity backers had loaded it with.
The result? Toys R Us fell behind the times.
Which is exactly what companies who seek lasting success can’t afford to do.
In business, growth is paramount.
To stay the same is to stagnate. And to stagnate is to become obsolete.
That’s why so many American corporations invest in rebranding. It’s about acquiring new business and reigniting a certain momentum. A great example is McDonald’s. Over the past few years, the fast food empire has worked overtime to ditch its plastic, ‘90s aesthetic to become cleaner, automated, and more modernized.
Of course, rebranding doesn’t always go so smoothly. Take Tropicana’s disastrous 2009 effort, a $35 million attempt to rehaul its image, logo, and slogan. Although its aim was to appeal to a more health-focused demographic, customers across the board reacted with disgust. The company was forced to spend an additional $15 million reverting its brand back to the original form in the wake of the fallout.
Ultimately, Tropicana alienated and confused their customers instead of inspiring them. In this sense, they represent the risks of rebranding––what companies should seek to avoid.
Which brings us to Dunkin’.
The coffee giant is betting that by ditching the ‘Donuts,’ they can utilize the power of the rebrand and reshape how consumers see them. They’re hoping for results that mirror those of McDonald’s, rather than Tropicana.
It’s bold, but the move is also necessary. The company has arguably reached the outer limits of what the “Dunkin’ Donuts” brand can offer. They have to rebrand in order to remain relevant.
So far, they appear to be succeeding. Here’s why.
1. Americans are Becoming More Health-Consciousous
Health-conscious trends can be spotted everywhere. From the decline of processed foods and the surge of organic in-store options, to the swelling of the $3.7 trillion wellness industry, to legislative policies like those enacted in San Francisco— requiring companies to include health warning labels on all sugary soda products—Americans want to live healthier lives.
This desire is especially prevalent in major cities.
By ditching the harmful connotation to donuts, Dunkin’ can appeal to big-city clientele.
While Dunkin’ has a wide range of store locations, an increased focus on cities will allow them to compete with rivals like Starbucks. Dropping the “Donuts,” meanwhile, appeals to the sort of health-conscious consumer base who live in those cities, and also showcases a menu that extends far beyond pastries and munchkins. Because there’s no such thing as a healthy donut.
It’s a smart, necessary move for a business in 2018.
2. Brands Should Never Associate Themselves with Their Cheapest Product
Along with an increased focus on all-things healthy, certain American eating habits—including donut and dessert consumption— are trending gourmet.
Go to any major city in the country and you’ll see boutique cupcake shops, rainbow bagels and, yes, the $5 donut. Dunkin’s donuts, on the other hand, are low-priced fried food. They carry none of the foodie prestige that upscale companies can offer.
This may seem like a pretty intractable problem for Dunkin’. But examples of companies who’ve made similar pivots abound.
Consider Starbucks. Starbucks blossomed from a small, specialty coffeehouse into a global titan. How? Through continued, aggressive rebranding. From a logo switch—which included the redesign of the unsettling mermaid into something a little more palatable—to removing the word “coffee” from all of its packagings, Starbucks has made it clear that they’re focused on more than just beans.
When you close your eyes and imagine a Starbucks, do you see just the coffee? Or do you see the experience?
- The carefully-selected music.
- The satisfying and eclectic smell of their wide variety of blends.
- The colorful display of bagels, muffins, donuts, and wraps?
It’s not Starbucks Coffee. It’s Starbucks: coffee, and so much more.
3. A Plain Name is Good for Business
As the old saying goes: keep it simple.
Paradoxically, it gives you more options. We’re seeing this exemplified across industries. By switching to a name that extends beyond a specific product, businesses can get away with selling a wider variety of goods.
Apple Computers became Apple, Inc. just as they expanded their product line. Now Dunkin’ Donuts is becoming Dunkin’ as they do things like launch their anytime, anywhere snacks––The Dunkin’ Run––and their new coffee on-the-go options. They’re even planning a collaborative beer with fellow New England staple Harpoon.
The last time Dunkin’ changed its name was 1950. That’s almost 70 years of expansion, globalization, and development under the iconic Dunkin’ Donuts banner. So much about what they do and what they offer has changed. So much as improved.
Shouldn’t their brand––their image––reflect that?
The old Instagram is dead.
The titan’s founders, Kevin Systrom and Mike Krieger, left the company in September of this year. The platform will now be run by longtime Facebook vet Adam Mosseri.
Normally, the departure of your founding executives would seem reason to pull a company fire alarm. Evidence of trouble. But the departure, in this case, is actually a good thing––for both sides.
1. Instagram’s Founders Can Now Go Back to What They’re Good at
It takes a special set of minds to create something as game-changing as Instagram.
But, as any successful founder knows, starting and running a company are two very different things. In the beginning, founders are almost purely creatives, problem-solvers running on inspiration—their work changes minute by minute, day by day.
The head of a machine as large as modern-day Instagram, on the other hand, has different priorities. They’re going to focus on things like:
- Long-term value.
Furthermore, Instagram now exists under the umbrella of Facebook, which means heightened expectations. Facebook wants Instagram to serve as part of its big data program, while moving in on the market share carved out by Snapchat. That’s likely not what Instagram’s founders imagined when they first started the business.
What Instagram needs, now, is a leader who can commit to those new goals and expectations without friction or pause.
The new Head of Instagram will be able to do just that. Systrom and Krieger, meanwhile, will be able to bring their prestige and marketability to whichever venture they take part in next.
That marketability will prove insanely valuable. One of the chief goals of a startup is gaining exposure––reaching as many people as quickly as possible. With their experience and reputations, Systrom and Krieger will be kingmakers.
2. Instagram Gets to Keep Growing
It’s easy to demonize buyouts. After all, mergers can actively harm competition. And there’s a long history of buyouts turning sour for companies.
But since the buyout in 2012, Instagram has exploded.
Before, Instagram was a growing app of 30 million users. It was a popular startup that captured the ideas and hearts of creatives and influencers across the world. But it needed Facebook’s prestige to become the massive success it is today. Instagram is now one of the most well-known social networks in the world, with more than a billion active members.
It comes down to basics: Facebook has an infrastructure the original Instagram team could only dream of. By integrating the photo-sharing platform within a network of billions of existing users, Facebook created a new audience for the site. The user base blew up, as did Instagram’s cultural impact.
With the departure of its founders and a Facebook exec placed at the company’s head, Instagram will become more integrated within Mark Zuckerberg’s system. Which means it’s further integrated into a network of 2.2 billion users.
That’s a lot of follows and likes.
3. Facebook Benefits, Too
For Facebook, the change in Instagram’s leadership will prove an intelligent decision.
For one thing, promoting from within will allow them to double down, as it were, on their mission to integrate Instagram more completely into Facebook. This creates a stronger revenue model in that it benefits Facebook’s advertisers and consumers.
The impact on advertising will be particularly impressive. Instagram will soon flip the script in this field with tools like integrated shopping, wherein users will be able to buy Christmas gifts from straight from their favorite accounts. If you love the sweater Selena Gomez’s dog is wearing in a Story, you’ll be able to purchase it from the actual page.
And that’s only the beginning.
With plans to compete directly with Youtube, for example––not to mention a commitment to further refine smash-hit features like Stories––Instagram will continue to play an important part of Facebook’s future. While buyouts and the departure of the company’s founders sounds rocky, in the end, both of these moves can only help Instagram.
The departure of Systrom and Krieger will prove a boon to the startup world. And Mosseri, as the new head of the company, will help make the new Instagram an even stronger app for advertisers, users, and its parent company alike.
Do you want thousands of followers on Instagram?
You can make that happen.
And without lifting a finger.
In this blog post, you’ll get the entire guide to automating your Instagram account to thousands of followers and generating revenue. We have every detail you need to start.
Let’s rock ‘n’ roll:
Build Your Foundation
Use Heepsy to identify influencers in your niche.
Use the filter to find people by keywords in their bio or even location. You can also choose whether the profile belongs to a person or a company or has a certain follower ratio.
Once you have a list of relevant influencers, let’s dive into the rules of Instagram growth:
1. Post a new picture every day.
2. Test to find the ideal posting time as it’s different for every niche.
3. Post the same type of photos as the influencers in your niche post.
If they post pictures of beautiful San Francisco, then you should post only pictures of San Francisco. Don’t mix it up. If they don’t post pictures of San Francisco food, then don’t post pictures of San Francisco food.
4. If you want to post pictures of yourself, you can’t entirely automate the process.
You’ll still have to take pictures. Again, look at what works for influencers in your niche and take the same pictures. They know what works best. After all, that’s part of how they got a loyal following.
5. You don’t get exceptions.
If you’re taking the pictures yourself, they need to be on the same level of quality as the influencers in your niche.
Getting Over the Hurdle
To avoid getting your Instagram account banned, you must gradually raise the automation settings for the first month. It takes time, but you’ll see results soon after. The gradual raising of Instagram automation took me months to learn. I had to restart each time my account got banned. Now, I have settings that work every time.
You may be wondering if this works for your business. Ninety percent of the time, the answer is “yes.” If you sell software, you can still market your team using lifestyle pictures with quotes from industry events.
Implement Cheat Codes
First, grab a username. Make it memorable and easy to find.
Add a retargeting link to your bio using ClickMeter. This allows you to keep track of followers and retarget them on Facebook. Next, buy and install Instazood. Post three photos every day for the first four days.
Pay Instaboostgram for 500 fake followers = social validation. Remove 150 fake followers for every one thousand real followers. Make sure to turn off your automation settings the entire day you remove fake followers.
Run Instazood on slow and only Like tags with “like4like” and “likeforlike” posts for 4 days.
Add 2-3 highly relevant hashtags in addition to “like4like” and “likeforlike.” If you’re in a yoga niche, the added hashtags might be #yogini or #yogi. You get the idea.
Continue to post 1-2 photos a day.
Once you’ve posted 20 photos, remove the “like4like” and “likeforlike” hashtags. Now, change your targeting from these hashtags to followers of relevant influencers in your niche,
Scale Your Profile With These Steps
1. Once you have, at least, 15 pictures and 500 followers, move your Instazood settings to easy. Only turn on the auto-liking feature.
2. At 600+ followers and 20+ pictures, begin Instazood auto-commenting.
3. Once you have 650+ followers and 22+ pictures, use Instazood follow and unfollow settings on easy.
4. At 700+ followers and 34+ pictures, move the settings to normal.
5. At 800+ followers and 50+ pictures, move the settings to fast.
6. Manually turn off the follow/unfollow settings to see faster results. Try to keep a 2/1 ratio.
Pay Attention to the Details with Auto Commenting
Automated commenting is powerful when used right. When used wrong, it can hurt your brand.
The first rule of automated commenting is to use mostly comments that mention the entire profile, not the picture it’s on.
Here’s what we know:
- People love their Instagram profile
- People post random pictures
Having an automated comment of “that’s cool” on a baby picture is not cool.
Use comments that reflect their overall love for their profile such as “awesome profile,” “nice profile,” “great photos,” and “cool photos.” You should have at least nine comments you switch around. Make sure you don’t comment on the same users! Posting the same comment on a user’s profile screams spam.
Let’s Get Rid of the Work
If you’re looking to repost content without ever creating your own, then discover photos by searching hashtags on Instagram. Make a list of the most relevant hashtags and influencers so you know where you can quickly grab photos to re-post. Outsource this process to a virtual assistant through Upwork.
Use this tool to download photos for reposting without leaving a watermark: https://downloadgram.com/
To help with organization, add photos to DropBox folders labeled by month. Download the DropBox app. Now you can easily log in and log out of Instagram to post pictures by simply saving them from DropBox to your phone. Posting 5 pictures to 5 different accounts takes about ten minutes. Don’t worry, there’s an even easier process.
Include the description of the photo in the DropBox file name. This enables you to quickly copy and paste the description when you upload photos. Just click “Rename” in the DropBox app, then copy the description.
On average, you should collect and add a description to 30+ photos in an hour and a half. Make sure to remove “.jpg” at the end of the description before posting.
What photos should you repost?
Look for ones that have quality contrast and a significant amount of likes and comments compared to other photos the accounts have posted.
For your uploaded content, people like worldly descriptions, such as “A beautiful day no matter rain or shine because yoga replenishes your soul.” That took me two seconds to write. It doesn’t have to make sense. Most of my descriptions don’t. It just needs to sound nice.
If you repost someone’s content, then @ them in the description = “A beautiful day no matter rain or shine because yoga replenishes your soul @username”
Don’t ask permission to repost their content. It’s fine as long as you tag them. Trust me. You won’t get sued and ninety-nine percent of the time they don’t care.
After the worldly description, write the “benefit+ solution +CTA @[your username].” For example, “A beautiful day no matter rain or shine because yoga replenishes your soul @username. For a little more sunshine in your life, check out my [i.e. free eBook, free tickets, free PDF] in my bio @[your username].”
If you’re a noob marketer, ideally the link should go to a dedicated landing page. I’ve created a two-hundred thousand dollar sales funnels with this strategy.
It’s Time for a Major Upgrade
Once you have 1000+ followers, use Jarvee (only works on PC – need a VPS for Mac) to auto schedule every post so you don’t have to do so manually or simply hire a virtual assistant from Upwork. I’ve started on Jarvee with accounts that had only 500 followers, but there’s a risk when doing this to getting banned.
As you notice, the follow setting in Jarvee is at an average of 230 followers/day.
I make sure to be selective about the users I follow. If you follow more quality users, then you can have an increase of 1000% in your follow-back rate. I do this by skipping non-English Users, making sure they have a profile image and are active on Instagram. I also don’t want to target people who are influencers because they won’t notice my follow. So I target smaller accounts, but not too small.
For Follow Sources, I target the most active engagers of target accounts. That means interacting with people who interact with the target posts on a relevant influencer profile. They must’ve interacted with recent posts as well.
Settings for Unfollowing:
For Unfollowing, feel free to do up to 250 people/day. Notice in the first setting how we give a one-day barrier to ensure whomever we followed has a chance to follow us back before we unfollow them.
It’s important that when you unfollow people you do it to the people who don’t engage with you. This feature will enable you to only follow the people who provide the most reciprocity.
Settings for Liking:
For Liking, we engage with upwards to 400 pieces of media content/day.
Similar to commenting and following, we ensure we only engage with the most targeted users.
For sources, we split between hashtags and users who engaged with posts on targeted profiles.
Settings for Commenting:
For Commenting, we engage with upwards to 400 pieces of media content/day.
I make sure to be selective about the users I comment on. If you engage with more quality users, then you can have a huge increase in your follow-back rate. I do this by skipping non-English Users and making sure they are not already in our network. I also make sure to target people who are active.
I make sure to be selective about the users I comment on. If you engage with more quality users, then you can have a huge increase in your follow-back rate. I do this by skipping non-English users and making sure they are not already in our network. I also make sure to target people who are active on Instagram.
In regards to commenting, I use spin syntax to engage with relevant comments on relevant users. That means either targeting by geolocation, hashtag, or interactors of posts on a target account.
Notice how we use comments that compliments their overall profile. This way, the comments look genuine.
Put the Followers, Leads, and Revenue on Autopilot
You’re done setting up your account for Instagram automation. Still, there are always more advanced tricks you can use if you’re running many accounts at scale.
Before you jump into asking how you can work horizontally with more accounts, let’s see how you can improve the processes we already have – that’s thinking vertically. One way is to use the right hashtags and engagement groups for even more follower growth. Engagement groups are communities of influencers who engage with each other’s posts to boost them in the feed. These are both proven strategies to get more followers.
Now that you have less work and more time – you have all the opportunity to think of new ways to grow your company’s online presence. Best of luck.